Chapter 14 Enterprise Computer
Enterprise computing involves the use of computers in networks,such as LANs and WANs, or a series of interconnected networks that encompass a variety of different operating systems,protocols, and network architectures
Types of enterprises
-Retail
-Manufacturing
-Service
-Wholesale
-Government
-Educational
-Transportation
- Most traditional enterprises are organized in a hierarchical manner
- In an enterprise , users typically fall into one of four categories
- Executive Management
- Middle Management
- Operational Management
- Non management Employees
- Enterprise information is the information is the information gathered in the ongoing operations of an enterprise-sized organization
- Business intelligence
-Business process management
-Business process automation
- Managers coordinate resources by performing four activties
-Planning
-Organizing
-Leading
-Controlling
Information System in the Enterprise
An information system is a set of hardware,software,data,people, and procedures that work together to produce information
- Functional units within an enterprise might include
-accounting and finance
-human resource
-engineering or product development
-manufacturing
-marketing
-sales
-distribution
-customer
-information technology
- Acounting software manages everyday transactions
- Billing software helps the company reconcile purchases with customer payments
- Financial software helps managers budget , forecast, and analyze
- A human resources information system(HRIS) manages one or more human resources functions
- Employee relationship management systems manage communication between employees and the business
- Computer-aided design(CAD) uses computers and special software to aid in engineering , drafting , and design
- Computer-aided engineering (CAE) uses computers to test product designs
- Computer-aided manufacturing (CAM) is the use of computers to control production equipment
- Computer-integrated manufacturing (CIM) uses computers to integrate the many different operations of the manufacturing process
- Material Requirements Planning (MRP) uses software to help monitor and control processes related to production
- Manufacturing Resource Planning 11 (MRP11)is an extension of MRP and also includes software that helps in scheduling
A quality control system helps an organization maintain or improve the quality of its products or services
A marketing information system serves as a central repository for the tasks of a marketing department
- sales force automation(SFA) software equips traveling salespeople with the electronic tools they need to be more productive
Distribution system perform the following fucions
-Provide forecasting for inventory control
-Manage and track shipping of products
-Provide information and analysis on inventory in a warehouse
- Customer interaction management (CIM) software manages the day-to-day interactions with customers
- The information technology (IT) department makes technology decisions for the enterprise
- Web site management programs collect data designed to help organization make informed decisions regarding their Wed presence
General purpose information systems generally fall into one of five categories
-office information system
-transaction processing system
-management information system
-decision support system
-expert system
- Batch processing vs online transaction processing
Integrated Information Systems
-Customer relationship management manages information about customer,interactions with customers, past purchases and interests
-Enterprise resource planning provides centralized,integrated software to help mange and coordinate ongoing activities
-Content management system are information system that combine databases ,software, and procedures
Enter-Wide Technologies and Methodologies
Some technologies used in enterprises include
-portals
-data warehouses
-electronic data interchange
-extranets
-web services
-document management systems
-workflow
-virtual private networks
-A portal is a collection of links, content, and services presented on a Web page that are interesting for a particular job function.
-A data warehouse is a huge database that stores manages the data required to analyze historical and current transactions.
-Web services allow businesses to create products and B2B interactions over the Internet.
-A document management system (DMS) allows for storage and management of a company's documents.
-A workflow is a defined process that identifies the specific set of steps involved in completing a particular project or business process.
-A virtual private network (VPN) provides mobile users, vendors, and customers with a secure connection to the company network server.
Virtualization and cloud Computing
-Virtualization is the practice of sharing or pooling computing resources.
-Server virtualization: Provides the capability to divide a physical server logically into many virtual servers.
-Storage virtualization: Provides the capability to create a single logical storage device from many physical storage devices.
Enterprise Hardware
-Enterprise hardware allows large organizations to manage and store information and data using devices geared for: Heavy use, Maximum availability, Maximum efficiency.
-RAID duplicates data and implements duplication in different ways.
-Network attached storage (NAS) is a server that provides storage to users and information systems attached to the network.
-A storage area network (SAN) is a high-speed network that provides storage to other servers to which it attached.
-An enterprise storage system is a strategy that focuses on the availability, protection, organization, and backup of storage in a company.
-A blade server packs a complete computer server on a single card rather than a system unit.
-A thin client is a small terminal-like computer that mostly relies on a server for data storage and processing.
-The processing for a thin client usually is done on a server.
High Availability, Scalability, and Interoperability
-A high-availability system continues running and performing tasks for at least 99% of the time.
-Scalability is a measure of how well computer hardware, software, or an information system can grow to meet increasing performance demands.
-Interoperability is the ability for an information system to share information with other information systems within an enterprise.
Backup Procedures
-Continuous data protection provides automatic data backup whenever data is changed in an enterprise.
-A disaster recovery plan is a written plan describing the steps a company would take a restore computer operations in the event of a disaster.
-Contains four major components: Emergency plan, Backup plan, Recovery plan, Test plan.